Essay on Geoffrey Chaucer - 1158 Words

Geoffrey Chaucer was born in London, the son of a successful wine merchant. After probably spending many of his childhood days in Londons Vintry, his father did not send him to apprenticeship school, but rather to the aristocratic house of the countess of Ulster. There he trained as a page and learned the mannerisms and skills of the ruling class. After that in1359-60 Chaucer serves in the war in France.1360 Chaucer, captured by the French, is ransomed (for 16 pounds). (Benson, L.D pg 1).Chaucer then married Philippa Roet in 1366. Also in the same year Chaucers father died. The next year was a great time in any mans life, Chaucer had his son Thomas. In 1380, Lewis, Chaucers second son was born. Twenty years later the great Geoffrey†¦show more content†¦The Pardoner: An effeminate and shamelessly immoral man, the Pardoner is intensely self-loathing yet devoted to his task of defrauding people of their money by making them believe that they have sinned and need to buy pardons . His tale is an allegory about three rioters who find death through their avarice. The Pardoner uses this tale as an attempt to sell false relics to the travelers. The Miller: A large man with an imposing physique, the Miller is rude and contemptuous of his fellow travelers. His tale is a comic story of a devious student who contrives to have an affair with the wife of a dimwitted carpenter. As you can see his characters are or sound like real people. There has been a major debate on if Chaucer wrote about real people and real things going on at his time. If you take the Wife of the Bath Tale; First, she argues from scripture and experience that marriage is no bad thing, and that successive marriages for those who are widowed are perfectly in order. Arguments against marriage can be countered, the Wife shows, by demonstrating how Biblical teaching is far from clear in some places, while others give support for polygamy. She shows how St. Paul, in I Corinthians, claims only to advise his readers and expressly states that this advice is no binding commandment. Elsewhere the Wife notes Biblical precedent for polygamy, beginning with the obscure Lamech,Show MoreRelatedEssay on Geoffrey Chaucer778 Words   |  4 PagesGeoffrey Chaucer Geoffrey Chaucer was a poet, a writer, and of course a diplomat. Geoffrey Chaucer was born in the early hours of 1340s to John Chaucer, a vintner and assistant to the kings butler. As a boy, he was a leaf to the Countess of Ulster. (Lombardi) Chaucer was the most famous for writing his unfinished Canterbury tales. (Geoffrey Chaucer) He was born in London, only problem is, the exact date and place are unknown. From his writings Chaucer emerges as poet of love, both worldly and heavenlyRead MoreThe Wife Of Bath, By Geoffrey Chaucer1091 Words   |  5 Pagesdominated society. â€Å"Millions are condemned to a stiller doom than mine, and millions are in silent revolt against their lot.† As Charlotte Brontà « and many other authors have found, it is seemingly unfair that these roles are the way they are. Geoffrey Chaucer also explores this reality with his creation of the Wife of Bath’s Tale. Although her thoughts may have been a bit different from Brontà «Ã¢â‚¬â„¢s, the character portrayed in this tale explores the duality of both challenging and upholding the patriarchyRead MoreThe Canterbury Tales, by Geoffrey Chaucer1582 Words   |  7 Pages Geoffrey Chaucer wrote the Canterbury tales a collection of short tales in the 14th century. The compilation of stories are told by different characters within the narrative as part of a game proposed by the host. Each individual must tell two stories on their journey and two stories on their way back. Each story tells some aspects of English life during the time and often added satire like qualities to the English life. In particular Chaucer often tells stories with elements of the relationshipRead MoreThe Wife Of Bath, By Geoffrey Chaucer880 Words   |  4 Pagessocial philosophies. These women are guided by desires, independence, and progress notions. These conflicting depictions of social and individual concepts, within female characters, illustrates feministic divergences within specific writings of Geoffrey Chaucer, the Pearl Poet, and Margery Kempe. In Chaucer’s frame story The Canterbury Tales, the account of â€Å"The Wife of Bath† demonstrates a mixture of feminine ideas. The prologue of to the tale shows a complexity of medieval female characteristicsRead MoreThe Canterbury Tales By Geoffrey Chaucer2127 Words   |  9 PagesIt is unknown when Geoffrey Chaucer wrote The Canterbury Tales, but it is assumed that he wrote it in 1387. There are many different aspects and themes throughout this paper that are very prominent. One theme that is very important is the importance of company. This entire tale is about twenty-nine pilgrims who all tell tales while on a pilgrimage to the shrine of Saint Thomas Becket in Canterbury. The importance of company is that this is a pilgrimage that requires companions and friendship. ThoughRead MoreThe Canterbury Tales By Geoffrey Chaucer2664 Words   |  11 PagesThe Canterbury Tales The Canterbury Tales was written by Geoffrey Chaucer in 1392, during the medieval period in Europe. Three important aspects, his family’s ties to the court, his schooling and working for royalty (XI), and his love for reading and learning (XII) all combined and enabled him to create his greatest work, The Canterbury Tales. Chaucer includes many different characters, pilgrims, all from very unique walks of life. Although there are not as many women included as men, their storiesRead MoreThe Canterbury Tales By Geoffrey Chaucer2648 Words   |  11 PagesThe Canterbury Tales was written by Geoffrey Chaucer in 1392, during the medieval period in Europe. Three important aspects, his family’s ties to the court, his schooling and working for royalty (XI), and his love for reading and learning (XII) all combined and enabled him to create his greatest work, The Canterbury Tales. Chaucer includes many different characters, pilgrims, all from very unique walks of life. Although there are not as many women included as men, their stories give some extraordinaryRead MoreThe Canterbury Tales By Geoffrey Chaucer1073 Words   |  5 PagesIn The Canterbury Tales, Geoffrey Chaucer introduced and described a variety of fictional characters that lived in the Middle Ages. It was the time period that European civilians were governed by a system called feudalism. Where kings were the head of the system and everyone was categorized in social classes. In the prologue of The Canterbury Tales the first character introduced was the knight. Geoffrey Chaucer depicts the knight correctly by characterizing him as a chivalrous and honorable man,Read MoreGeoffrey Chaucer s Impact On Literature1231 Words   |  5 PagesGeoffrey Chaucer’s Impact on Literature: English poet Geoffrey Chaucer is acclaimed to be one of the best and most influential poets in history. Geoffrey Chaucer wrote several famous literary works in what is called middle English. Geoffrey Chaucer was born in 1340 in London, England. Over the course of Chaucer’s life, he entered and exited several different social classes. He began to write his most known pieces when he became a public servant to Countess Elizabeth of Ulster in 1357. He diedRead MoreThe Wife Of Bath, By Geoffrey Chaucer1251 Words   |  6 PagesBath, emphasizing â€Å"The Prologue of the Wife of Bath’s Tale† and the â€Å"The Prologue† in Geoffrey Chaucer s Canterbury Tales, is an example of the Middle English concept that male authors reflect misogynistic ideals of society onto female characters.With the Wife of Bath, she is a fictional character, as told by Chaucer, going on a Pilgrimage, with constant ridicule for her sexuality and multiple marriages. Chaucer portrays her as a previously battered wife who uses her sexual promiscuity as a way of

Analysis Of James Joyce s Araby - 945 Words

James Joyce portrays fanciful mental images from a young boy’s perspective, through his story of Araby. A young boy has a friend name Mangan that lives across the street in which he began to watch Mangan’s sister through the windows and he starts to develop feelings for her that lead him to go to the Araby Bazaar. These feelings start to give the young boy assumptions about Mangan’s sister from the way she makes him feel leading to having these idealized characteristics about her. The emotions make the young boy feel like life is not as bad as it usually seems as he feels distracted from all the dysfunction that surrounds his life. As a result, his fantasies create some sort of a refuge for his thoughts and feelings. The young boy is caught up in an illusion he created for himself thus separates his perspective of reality. The Araby bazaar is where the boy has an epiphany of realization because his expectations were not met. Therefore, he begins to question if th e girl that he has ideals about, who stimulated motivation for him to go to the bazaar would come to par with his ideals about her. Mangan’s sister and the bazaar are symbols of the theme of fantasy driven by vanity that is represented by isolation, disappointment and love. The young boy creates a sense of isolation in his thoughts, due to the fact that he is engrossed in his desired perspectives. From watching a girl, he has already expressed that she does things to him out of his control: â€Å"I had never spoken toShow MoreRelatedAnalysis Of James Joyce s Araby846 Words   |  4 Pagesup so high. In James Joyce’s short story â€Å"Araby† he uses the voice of a young boy as a narrator and describes his childhood growing up in Dublin. Joyce concentrates on description of character’s feeling rather than on plot to reveal the ironies inherent in self-deception. The story focuses on the disappointment, and enlightenment of the young boy and the gap between ideality and reality which I believe it is a retrospective of Joyce’s look back at life. On the simplest level, â€Å"Araby† is a story aboutRead MoreAnalysis Of James Joyce s Araby 1336 Words   |  6 Pagesand derided by vanity; and my eyes burned with anguish and anger.† Araby is a short story centering on an Irish adolescence boy emerging from boyhood fanaticizing into the harsh realities of everyday life in his country. It undergoes through the phases of self-discovery through a coming of age. It takes place in Dublin in 1894 when it was under British rule. The boy in the story is strongly correlated with the author James Joyce. Young Goodman Brown was another story in which the ending results onRead MoreAnalysis Of James Joyce s Araby 1437 Words   |  6 Pagesthat is nowadays recognized as the modernism which argues that life’s existence is subjective, people are not rational in thinking reality is built through personal experience. One of these writers was James Joyce, who was from a lower middle class in Dublin, Ireland. In his little s tory â€Å"Araby† Joyce shows us that at the time period that reality is built through personal experiences because life is what we make of it. He goes along to argue that how life is perceived is viewed differently throughRead MoreAnalysis Of James Joyce s Araby955 Words   |  4 PagesIn James Joyce’s â€Å"Araby† a nameless boy who is infatuated with the sister of his friend, Mangan reveals his vain wishes and expectations as he tries to impress her buy purchasing a romantic gift. The unbearable crush that he has, lures him on a journey to a Dublin bazaar called Araby, to purchase the gift, but encounters obstacles that later on gives him a change of heart. Instead of realizing that he does not need gifts to express his love for her, he gives up instead. As optimistic as he was aboutRead MoreAnalysis Of James Joyce s Araby 1246 Words   |  5 Pages16 October 2014 Araby – James Joyce – Critical Analysis - Revision The visual and emblematic details established throughout the story are highly concentrated, with Araby culminating, largely, in the epiphany of the young unnamed narrator. To Joyce, an epiphany occurs at the instant when the spirit and essence of a character is revealed, when all the forces that endure and influence his life converge, and when we can, in that moment, comprehend and appreciate him. As follows, Araby is a story of anRead MoreAnalysis Of James Joyce s Araby 994 Words   |  4 PagesIn the short story Araby, James Joyce provides the audience with a glimpse if 19th century Ireland seen through the eyes of an adolescent young man. It is this adolescence and the navies of the world that is under attack. Joyce masterfully reveals an innocence held by Araby by contrasting it with a setting filled with symbology that eludes to the hopeless reality in which he lives. Joyce injects a sense of unrealized bleakness for the protagonist by the imagery that he puts forth. â€Å"North RichmondRead MoreAnalysis Of James Joyce s Araby Essay2018 Words   |  9 PagesJames Joyce was an Irish novelist and poet in the early 20th century. Joyce was the writer of â€Å"Araby†. A stoty published in 1914, in which the writer preserves an episode of his life, more specific when he a young twelve years old boy. But was does the word â€Å"Araby† means? According to diccionaty.com, â€Å"Araby† is an archaic or poetic name for Arabia. In addition, the story is about a boy who falls in love with a woman, she is the sister of one of the boy’s classmates. The name of the woman is neverRead MoreComparative Analysis Of Epiphany, From James Joyce s Araby And The Dead1758 Words   |  8 PagesComparative Analysis of Epiphany, from James Joyce’s â€Å"Araby† and â€Å"The Dead† James Joyce elaborately portrays the complexity of the human male psyche through his protagonists in â€Å"Araby† and â€Å"The Dead.† Through the use of first person perspective, each protagonists’ true motivations and perceptions of reality are betrayed by Joyce, therefore allowing the reader to fully understand the fallacies and complexities within each character. Through the depictions of such complexities, Joyce is able to leverageRead More The Decline of Chivalry Explored in Araby and AP Essay1211 Words   |  5 Pagesuseful motive to win hearts of women for centuries. However, as society constantly changes, the effectiveness of these chivalrous acts has diminished. In James Joyce’s â€Å"Araby† and John Updike’s â€Å"AP†, this theory is explored, both telling the story of a boy whose efforts to impress the girl of their desires fail. As said by Well’s in his critical analysis of these stories, â€Å"Both the protagon ists have come to realize that romantic gestures—in fact, that the whole chivalric view [sic] --- are, in modernRead MoreAnalysis Of James Joyce s Dubliners1668 Words   |  7 PagesDubliners, by James Joyce is an outstanding example of how the use of point of view influences how characters and events are interpreted. Joyce writes the first three stories of Dubliners in the first person point of view, the rest are told in there person. Taking a look at a few of the short stories , Araby, Eveline, and Clay, it is obvious that Joyce s choice of narration as well as the complexity of how he carries out those narrations plays a significant role in the analysis of his work.

The Evolution Of Poverty During The Civil War - 1654 Words

THE EVOLUTION OF POVERTY IN AMERICA Missy Worrells Modern History 1073 November 19, 2014 The Evolution of Poverty in America Poverty is a hardship that has existed in every milestone of American history. War impacted the economy of the country after the Civil War. The twentieth century would see wars, natural disasters, and economical depressions that contributed to the developing culture of poverty. Poverty in any time period is a shattering experience. While being poor during the Reconstruction, the Great Depression, and the Civil Rights movement were each devastating, the nature of poverty would evolve as the culture of each decade evolved. The character of poverty changed most dramatically over the years through Americans’ perception of standards of living and the government’s response to poverty. War always has a major impact on the economy of a country. The Civil War threw the South into poverty. America had been divided by the Civil War and needed to find a way to heal the rift. The way to do this seemed to be for the South to shift to industry, lik e the North. During the 1880s, Henry W. Grady promoted the concept of the New South that would be modeled on the industry of the North. He and his supporters promoted education and industrialization as the way to rebuild the South. The southern states would grow tobacco and cotton, and expand their textile industry. Yet the South was still was not prospering. Southerners had to adjust to a newShow MoreRelatedLyndon Baines Johnson s History870 Words   |  4 PagesLyndon Baines Johnson makes one of the most important historical figures of the United States because of the enormous changes brought in the states federation. During Lyndon Baines Johnson’s reign, there was a lot of evolution in the federal state laws (Andrews and Sarah Gaby 202). After the assassination of the JKF, Lyndon Baines Johnson moved quickly to becoming the president of United States. At the time he fostered the development of some of the largest reforms in the federal laws in the URead MoreLiberal Individualism And The American Welfare System1324 Words   |  6 Pagesentitlement liberalism during President Johnson’s war on poverty. Davies gives careful consideration to the political and authoritative battles of the 1960’s, particularly in the course of seeing the American welfare system differently. There were several important historical eve nts and circumstances that contributed to the transition from opportunity liberalism to entitlement liberalism. These included the White House Planning Conference, Civil Rights Movement, Race and Poverty, National Welfare MovementRead MoreHistorical Memes : Captain America886 Words   |  4 Pagesthrough imitation. The Captain America meme is one of the historical memes that have experienced considerable impact in the American society. This simple denotes that captain America who is the protector and guider of the American society after the civil war still lives and directs the society`s activities. For instance, the daily activities such as work are entirely observed by this individual who the society believes has the powers over each individual in the community. It is imperative to note thatRead MoreRacism and Intolerance in America During the 1920s Essay1413 Words   |  6 PagesRacism and Intolerance in America During the 1920s In the 1920s, it was widely believed around the world that the USA was a land of freedom and prosperity, in which an individual could escape from the poverty that plagued many parts of the world and build a better life for themselves and their family. In theory, America was a melting pot - immigrants would come into the country and lose their cultural identity to all fall under one label - American. However, the realityRead MoreThe Five Boons Of Life By Mark Twain1388 Words   |  6 Pagestemporary disguises for lasting realities – Pain, Grief, Shame, Poverty† (Twain, 1902, Chapter 4). The dark, negative message of this story interested me because it was written during a time that many had turned their back on faith in God. I am curious as to whether the lack of faith that characterizes the realist period played a part in the negativity and loss of hope that is portrayed in this writing. This short story was written in 1902 during a period known as the realist period. The late 19th centuryRead MoreWar: Effect on the Economy Essay1430 Words   |  6 Pages2012 War: Effect on Economy War has influenced economic history profoundly across time and space. Winners of wars have shaped economic institutions and trade patterns. Wars have influenced technological developments. Above all, recurring war has drained wealth, disrupted markets, and depressed economical growth. Wars are expensive (in money and other resources), destructive (of capital and human capital), and disruptive (of trade, resource availability, labor management). Large wars make upRead MoreThe Evolution Of Social Welfare Policy955 Words   |  4 PagesThe Evolution Of Social Welfare Policy In â€Å"Reluctant Welfare State† Jansson reveals to us society in mid-twenith century. It was the end of a long war. The econmy was at full employment and people had homes. Due to a series events that took place, it changed the outcome of the Unites States during the mid-twenith century. New laws were impeached, and their were protection laws for the people. President Harry S. Truman was elected president in 1945. During his administration Korean War had begunRead MoreThe Impact Of Frederick Douglass And Abraham Lincoln1161 Words   |  5 Pagesimpact in the massive fight that was following the Civil War. As a result, Lincoln and Douglass did not completely change the way society functioned immediately after the Civil War, but they did make a dent. President Lincoln successfully ended the Civil War with a victory for the North. His efforts towards reuniting the country was a bumpy reunion; the South was awaiting its changes fearfully, but the North was joyous for the victory. During the war, Lincoln had issued the Emancipation ProclamationRead MoreHow Social Work Changed For The Better From The 1960s Till Present Time?1111 Words   |  5 Pages32). The ideas and events included could have been war, poverty and other social reforms. That is when social welfare was needed to give aid and help solve these issues. Social work largely expanded in England in the 16th during the Elizabethan poor laws and later on in America between 17 and 18th century (Dulmus Sowers, p.6). This essay is going to focus on how social work has evolved or changed for the better from the 1960s till present. During the 1960s, social work was still in progress in AmericaRead MoreKarl Marx And The German Political System1427 Words   |  6 PagesUniversity of Jena in 1841, he wrote for Rheinische Zeitung, a radical newspaper in Cologne. During this time he began to work on his theory of the materialist conception of art. It is principally a theory of history according to which the material conditions of a society’s mode of production fundamentally determine its organization and development. In 1843, he moved to Paris to write for other radical newspapers. During this time he met and befriended another philosopher by the name of Friedrich Engels.

Mr Abdul Moeed - 5308 Words

Culture of Pakistan From Wikipedia, the free encyclopedia Part of a series on the Culture of Pakistan Pakistan Monument, Islamabad History[show] People[show] Languages[show] Traditions Mythology and folklore[show] Cuisine Festivals[show] Religion[show] Art[show] Literature[show] Music and performing arts[show] Media[show] Sport Monuments[show] Symbols[show] Culture portal Pakistan portal v t e This article has multiple issues. Please help improve it or discuss these issues on the talk page. This article is written like a personal reflection or opinion essay rather than an encyclopedic description of the subject. (March 2013) This article may contain original research. (March 2013) This article needs†¦show more content†¦However, over 60 years of integration, a distinctive Pakistani culture has sprung up, especially in the urban areas where many of the diverse ethnic groups have coexisted and ithe country now having a literacy rate of 55%, up from 3% at the time of independence. Traditional family values are highly respected and considered sacred, although urban families increasingly form nuclear families, owing to socio-economic constraints imposed by the traditional culture of the extended family. The past few decades have seen emergence of a middle class in cities such as Karachi, Lahore, Rawalpindi, Hyderabad, Quetta, Faisalabad, Sukkur, Peshawar, Sialkot, Abbottabad, and Multan. Rural areas of Pakistan are regarded as more conservative, and are dominated by regional tribal customs dating back hundreds if not thousands of years. Pakistans culture is again unique like the rest of the country. Pakistans geography is the meeting point of South Asia, Central Asia and West Asia/Gulf. Its culture could be termed as a combination of sub continental, Islamic, Regional, English, and more recently global influences. Let us consider them piecemeal. The newly born Pakistan had to have a sub continental leaning, having been a part of for

Case Studies on Ethics for Student Affairs free essay sample

Case Studies on Ethics for Student Affairs her research on ethics and learning communities, among other areas. The knowledge possessed and presented by these highly qualified professionals melds seamlessly in oice and style in creating an applicable and comprehensive paradigm. Whereas previous student services writings addressed ethics and ethical decision making thoroughly, Case studies stands out for the breadth of recent knowledge accumulated from more than 50 graduate students and new and mid-level professionals. The editors do not make any pretention that the text is anything but a compilation of potential in-class-based group discussion formulas based on case studies. In that regard, the first two chapters are fairly broad and direct: Chapter One provides a general overview of professional student affairs ethics within the rubric of rofessional development and identity. Adequate, but not extensive, attention is paid to a cursory literature review. The foundation of Chapter One entails an explanation of an ethical rubric that relies on an individuals resources of background beliefs, character or beliefs, and virtue (Hamrick Benjamin, 2009, p. We will write a custom essay sample on Case Studies on Ethics for Student Affairs or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page ). The use of these resources in combination, according to Hamrick and Benjamin, leads to greater understanding within a particular institutional culture and the overall profession. The chapter, therefore, provides a sound basis for setting the stage for the main focus of the remainder of the book. Chapter Two identifies specific strategies and approaches for analyzing the presented ethical case studies and provides a sample case study with the applied approach explicated by the editors. The framework includes identifying relevant situational characteristics; analyzing the situation; consulting ethical principles; identifying and consulting relevant ethical standards; recommending actions and strategies; and appraising the decision (Hamrick Benjamin, 2009, pp. 18-20). The best portion of the chapter, however, entails the thorough discussion presented by the sample case study. The case study, similar to he ones presented later in the book, is fairly brief (three or four full paragraphs) and describes major characters and situations. Some details are presented and the main issue is framed to appear at the end of the presentation. The requisite do and why? appears at the end to prompt discussion. question What should Drs. Hamrick and Benjamin have utilized their extensive knowledge as editors and authors to crystallize the case studies into the sections for Chapters Three through Seven: academic student services; enrollment services; residence life; student co-curricular and Greek life; and mentoring and professional advancement. Although the examples are far ranging and informative, with major issues and hypothetical characters identified, the text would have been better served by utilizing the same approach as Chapter Two: picking out a smaller number of examples and providing a more detailed case analysis for those examples. Additionally, the only exposition given after each of the examples in the text was the formulaic question: what should the main character do and Media Review: Maybe I Should . .. Case Studies on Ethics for Student Affairs why? One could imagine that specific case studies, such as the cleverly named An Arrested RA Development or Treading Water in the Candidate Pool, would have been worthy of their own full chapter. Although the examples utilized are variations of real-world experiences, I could not help but wonder if there would have been added value in presenting ethical dilemmas that were presented previously in the public realm. Many of the details surrounding these experiences are not as well known or presented as in this text. However, many of the outcomes have already been decided. It would have been interesting to present some of those examples within the same ubric as the sanitized case studies. There are three appendices presented: one for the ACPA, NASPA, and CAS Professional Ethics statements; one that provides an additional ethical exercise; and a final one that provides suggestions and useful information for instructors and facilitators. The most useful appendix is the first one, which provides the gold standard for our professional ethics. A subject index provides an easy guide for cross-referencing the examples by case title, constituent group targeted, the broad issue addressed, institutional type, population type, and page location in the book. The placement of the subject index would have been better served at the beginning of the text rather than at the end. The text succeeds as a standard text or workbook and would be best utilized in a group setting. It can also be used individually as a reminder of how a person utilized similar skills in similar past situations or in how to deal with present or future incidents. As entering, new, or seasoned student affairs professionals, we can all certainly appreciate the ability to apply not only our skills and abilities but our ethical stances in solving everyday issues.

Customer Service Management

Question: Discuss about the Customer Service Management. Answer: Overview BizOps Enterprise is an organisation that is known for its products that are highly customisable. This customisable nature of the products has attracted a lot of customer base for the company. But as of late it has been observed that the sales of the organisation has been diminishing, thus placing a huge negative impact on the business of the organisation and complaints has been arising with regards to various sections and functioning of the organisation (Award-Winning Customer Service, 2007). This report is to understand the issues that the organisation has and to properly come up with a plan to mitigate such issues. Background/Issues to be Addressed The following are the problems and background issues that need to be addressed for redresses: As per the email that has been received it is to be noted that there has been a lessening of the demand of the products manufactured by BizOps Enterprises. Managers are unwilling to stock the products from the product line of the organisation. This lessening of the demand has placed an unexpected negative impact on the sales income of the organisation (Brink, Berndt, 2004). The email also states that there has been certain complaint from customers pertaining to the time that is being taken in filling out special orders. This arises due to the lack of knowledge of the service team of the product range of the organisation. As per the online sales report attached within the e-mail, it is noted that there is something wrong with regards to the approach made towards online sales dispatch. On an average the organisation has been receiving at least two complaints from its consumers. The complaints often are revolving around the fact that the orders put forward by the consumers have not been dispatched within the stipulated time as promised. It is being estimated that the organisation looses at least one order in a month when a customer cancels an order that they have placed when the same has not been dispatched within the stipulated time (Choi, 2016). This is placing a huge impact on the online sales of the organisation. From the customer service report that was attached herewith the email, it is to be noted that primarily the customer complaints have been focused on the time taken for dispatching the special orders that are being placed online (Conlow, Watsabaugh, 2009). This problem is arising from the fact that the team of personnel that are being employed in the warehouse do not have proper knowledge about the product range of the organisation. It has been observed from the employment panel that a number of new personnel have been hired by the organisation to work in the warehouses. But it is not known if the warehouse personnel have been put through the same induction training programme as the other employees of the organisation in the service and the sales team. From the same customer service report, it is also being observed that the organisation has lost two of its major clients. Both clients were in need of modified products that are manufactured by BizOps enterprises. The clients needed them over a period of 18 months. But it has been observed that after the purchases made by them initially they did not return for the rest. It has been stated by the clients that BizOps is disorganised, the stock supply of the organisation is unreliable, the products that were being sold by BizOps were often poor in quality and it was not always possible to converse with the same sales person, thus making it difficult to form a familiarity with the needs of the clients ("Customer Value Creation by Customer Knowledge Management", 2013). Furthermore, the same customer service report consists of two complaints from the customers, one being a case where the consumer has not been receiving their loyalty bonus. This was due to the fact that the customer details were sent to a wrong email and as such the consumer made multiple purchases without being provided with any discount. The second complaint is from a retail shop owner, who is frustrated on the organisation as they have been losing their business due to the organisation (Eisingerich, Bell, 2008). It is stated that the products that are placed are never delivered to the retail outlet on time. Thus the retail store manager is seeking compensation from the organisation for the loss in business. Report Details/Key points As per the section herein above, the problem nos. 1-3 is primarily a problem that is arising within the organisation, especially in the service team. Thus a possible solution is being stated for mitigating the problems stated in the previous section under the nos. 1-3 and second customer complaint at stated in no. 5. The recruitment process of the organisation needs to be looked into. The Service team is understaffed and thus a huge burden is being place on the individuals who are working in the Service Team. A proper job description needs to be made as per the requirements or qualifications of an individual required to be hired as a member of the Service Team (Fan, Ku, 2009). It is to be made sure by the HR department of the organisation that the Service Team undergoes the same induction training programme that the Sales Team goes through. This will help the Service team in better understanding the products that are available in the product range of the organisation (Gale, 2014). It has been noted that the Service Team has the highest rate of employee turnover, which needs to be addressed by providing them with proper workplace. The Warehouse for the organisation needs to be revamped and cleaned and organised to provide them with a proper working area. Hiring of a number of new employees for the Service Team is not the solution as the team needs to train them as well. A proper training program needs to be setup for the Service Team to help them in understanding the products of the enterprise along with being able to provide excellent support to the enterprise through their work (Ntti, Halinen, Hanttu, 2006). Pertaining to the Problem no. 4 as stated herein above it is to be noted that serious allegations have been brought forth against the enterprise and these can harm the reputation of the enterprise and ultimately leading to loss of business. A basic outline is being provided to solve the problem. A proper quality assurance management process has to be inducted. There is a need to appoint a Quality Check Manager, whose sole purpose shall be test the quality of the products that are being sold by the enterprise (Goodman, 2000). The inventory system of the enterprise needs to be revamped and modified. With the use of digital tools and modern technology, we should build a new inventory list that is always automatically updated. This will help in the organisation being more organised as also have a constant check on the products that are in stock and the ones that needs to be stocked before they run out (Wu, 2007). There is a need for a system within the organisation that stores information about the clients that each sales representative has handled. This history or information shall allow the organisation to re-assign tasks pertaining to sales to a fixed organisation to one particular sales expert, thus allowing a familiarity between the client and the enterprise. As per the first complaint as stated in the section above under no. 5, it is being stated that the following should be done to mitigate such problems and to avoid the same in the future. A proper system needs to be setup that retains all customer data. The system shall control whether a discount shall be provided or not and also check if a customer is eligible for extra distribution (Managing for results, 2010). The need for manual intervention in the system is being removed to avoid any error due to human negligence. Summary of Key Points The primary points that have been discussed in the report are being stated herein below: The dip in sales of the enterprise due to the loss of business. The condition of the employees in the Service Team The need for proper recruitment process to hire appropriate staff for the Service Team The need for proper induction training programme for the Service Team employees to keep them updated with the product line of the enterprise (Piercy, Lane, 2009). There is also a need for a data management system and inventory systems for the organisation to keep the details updated and at the same time handle the customer data effectively. There is also a need for quality assurance cell for checking the quality of the products that are being sold by the enterprise. Conclusion This report has outlined the various problems that the organisation/enterprise is facing in the recent times. Based on the background issues that are affecting the sales of the enterprise a basic recommendation is being made through the report to solve the various issues (Goodman, 2009). Although, there is a need to study the issues in much more details for providing a detailed solution, but the solutions provided in the report forms a basic outline of the solutions that needs to implemented for improving the sales of the organisation as well as lifting up the service provided by the Service Team of the organisation. References Award-Winning Customer Service. 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