Case Studies on Ethics for Student Affairs free essay sample

Case Studies on Ethics for Student Affairs her research on ethics and learning communities, among other areas. The knowledge possessed and presented by these highly qualified professionals melds seamlessly in oice and style in creating an applicable and comprehensive paradigm. Whereas previous student services writings addressed ethics and ethical decision making thoroughly, Case studies stands out for the breadth of recent knowledge accumulated from more than 50 graduate students and new and mid-level professionals. The editors do not make any pretention that the text is anything but a compilation of potential in-class-based group discussion formulas based on case studies. In that regard, the first two chapters are fairly broad and direct: Chapter One provides a general overview of professional student affairs ethics within the rubric of rofessional development and identity. Adequate, but not extensive, attention is paid to a cursory literature review. The foundation of Chapter One entails an explanation of an ethical rubric that relies on an individuals resources of background beliefs, character or beliefs, and virtue (Hamrick Benjamin, 2009, p. We will write a custom essay sample on Case Studies on Ethics for Student Affairs or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page ). The use of these resources in combination, according to Hamrick and Benjamin, leads to greater understanding within a particular institutional culture and the overall profession. The chapter, therefore, provides a sound basis for setting the stage for the main focus of the remainder of the book. Chapter Two identifies specific strategies and approaches for analyzing the presented ethical case studies and provides a sample case study with the applied approach explicated by the editors. The framework includes identifying relevant situational characteristics; analyzing the situation; consulting ethical principles; identifying and consulting relevant ethical standards; recommending actions and strategies; and appraising the decision (Hamrick Benjamin, 2009, pp. 18-20). The best portion of the chapter, however, entails the thorough discussion presented by the sample case study. The case study, similar to he ones presented later in the book, is fairly brief (three or four full paragraphs) and describes major characters and situations. Some details are presented and the main issue is framed to appear at the end of the presentation. The requisite do and why? appears at the end to prompt discussion. question What should Drs. Hamrick and Benjamin have utilized their extensive knowledge as editors and authors to crystallize the case studies into the sections for Chapters Three through Seven: academic student services; enrollment services; residence life; student co-curricular and Greek life; and mentoring and professional advancement. Although the examples are far ranging and informative, with major issues and hypothetical characters identified, the text would have been better served by utilizing the same approach as Chapter Two: picking out a smaller number of examples and providing a more detailed case analysis for those examples. Additionally, the only exposition given after each of the examples in the text was the formulaic question: what should the main character do and Media Review: Maybe I Should . .. Case Studies on Ethics for Student Affairs why? One could imagine that specific case studies, such as the cleverly named An Arrested RA Development or Treading Water in the Candidate Pool, would have been worthy of their own full chapter. Although the examples utilized are variations of real-world experiences, I could not help but wonder if there would have been added value in presenting ethical dilemmas that were presented previously in the public realm. Many of the details surrounding these experiences are not as well known or presented as in this text. However, many of the outcomes have already been decided. It would have been interesting to present some of those examples within the same ubric as the sanitized case studies. There are three appendices presented: one for the ACPA, NASPA, and CAS Professional Ethics statements; one that provides an additional ethical exercise; and a final one that provides suggestions and useful information for instructors and facilitators. The most useful appendix is the first one, which provides the gold standard for our professional ethics. A subject index provides an easy guide for cross-referencing the examples by case title, constituent group targeted, the broad issue addressed, institutional type, population type, and page location in the book. The placement of the subject index would have been better served at the beginning of the text rather than at the end. The text succeeds as a standard text or workbook and would be best utilized in a group setting. It can also be used individually as a reminder of how a person utilized similar skills in similar past situations or in how to deal with present or future incidents. As entering, new, or seasoned student affairs professionals, we can all certainly appreciate the ability to apply not only our skills and abilities but our ethical stances in solving everyday issues.

Customer Service Management

Question: Discuss about the Customer Service Management. Answer: Overview BizOps Enterprise is an organisation that is known for its products that are highly customisable. This customisable nature of the products has attracted a lot of customer base for the company. But as of late it has been observed that the sales of the organisation has been diminishing, thus placing a huge negative impact on the business of the organisation and complaints has been arising with regards to various sections and functioning of the organisation (Award-Winning Customer Service, 2007). This report is to understand the issues that the organisation has and to properly come up with a plan to mitigate such issues. Background/Issues to be Addressed The following are the problems and background issues that need to be addressed for redresses: As per the email that has been received it is to be noted that there has been a lessening of the demand of the products manufactured by BizOps Enterprises. Managers are unwilling to stock the products from the product line of the organisation. This lessening of the demand has placed an unexpected negative impact on the sales income of the organisation (Brink, Berndt, 2004). The email also states that there has been certain complaint from customers pertaining to the time that is being taken in filling out special orders. This arises due to the lack of knowledge of the service team of the product range of the organisation. As per the online sales report attached within the e-mail, it is noted that there is something wrong with regards to the approach made towards online sales dispatch. On an average the organisation has been receiving at least two complaints from its consumers. The complaints often are revolving around the fact that the orders put forward by the consumers have not been dispatched within the stipulated time as promised. It is being estimated that the organisation looses at least one order in a month when a customer cancels an order that they have placed when the same has not been dispatched within the stipulated time (Choi, 2016). This is placing a huge impact on the online sales of the organisation. From the customer service report that was attached herewith the email, it is to be noted that primarily the customer complaints have been focused on the time taken for dispatching the special orders that are being placed online (Conlow, Watsabaugh, 2009). This problem is arising from the fact that the team of personnel that are being employed in the warehouse do not have proper knowledge about the product range of the organisation. It has been observed from the employment panel that a number of new personnel have been hired by the organisation to work in the warehouses. But it is not known if the warehouse personnel have been put through the same induction training programme as the other employees of the organisation in the service and the sales team. From the same customer service report, it is also being observed that the organisation has lost two of its major clients. Both clients were in need of modified products that are manufactured by BizOps enterprises. The clients needed them over a period of 18 months. But it has been observed that after the purchases made by them initially they did not return for the rest. It has been stated by the clients that BizOps is disorganised, the stock supply of the organisation is unreliable, the products that were being sold by BizOps were often poor in quality and it was not always possible to converse with the same sales person, thus making it difficult to form a familiarity with the needs of the clients ("Customer Value Creation by Customer Knowledge Management", 2013). Furthermore, the same customer service report consists of two complaints from the customers, one being a case where the consumer has not been receiving their loyalty bonus. This was due to the fact that the customer details were sent to a wrong email and as such the consumer made multiple purchases without being provided with any discount. The second complaint is from a retail shop owner, who is frustrated on the organisation as they have been losing their business due to the organisation (Eisingerich, Bell, 2008). It is stated that the products that are placed are never delivered to the retail outlet on time. Thus the retail store manager is seeking compensation from the organisation for the loss in business. Report Details/Key points As per the section herein above, the problem nos. 1-3 is primarily a problem that is arising within the organisation, especially in the service team. Thus a possible solution is being stated for mitigating the problems stated in the previous section under the nos. 1-3 and second customer complaint at stated in no. 5. The recruitment process of the organisation needs to be looked into. The Service team is understaffed and thus a huge burden is being place on the individuals who are working in the Service Team. A proper job description needs to be made as per the requirements or qualifications of an individual required to be hired as a member of the Service Team (Fan, Ku, 2009). It is to be made sure by the HR department of the organisation that the Service Team undergoes the same induction training programme that the Sales Team goes through. This will help the Service team in better understanding the products that are available in the product range of the organisation (Gale, 2014). It has been noted that the Service Team has the highest rate of employee turnover, which needs to be addressed by providing them with proper workplace. The Warehouse for the organisation needs to be revamped and cleaned and organised to provide them with a proper working area. Hiring of a number of new employees for the Service Team is not the solution as the team needs to train them as well. A proper training program needs to be setup for the Service Team to help them in understanding the products of the enterprise along with being able to provide excellent support to the enterprise through their work (Ntti, Halinen, Hanttu, 2006). Pertaining to the Problem no. 4 as stated herein above it is to be noted that serious allegations have been brought forth against the enterprise and these can harm the reputation of the enterprise and ultimately leading to loss of business. A basic outline is being provided to solve the problem. A proper quality assurance management process has to be inducted. There is a need to appoint a Quality Check Manager, whose sole purpose shall be test the quality of the products that are being sold by the enterprise (Goodman, 2000). The inventory system of the enterprise needs to be revamped and modified. With the use of digital tools and modern technology, we should build a new inventory list that is always automatically updated. This will help in the organisation being more organised as also have a constant check on the products that are in stock and the ones that needs to be stocked before they run out (Wu, 2007). There is a need for a system within the organisation that stores information about the clients that each sales representative has handled. This history or information shall allow the organisation to re-assign tasks pertaining to sales to a fixed organisation to one particular sales expert, thus allowing a familiarity between the client and the enterprise. As per the first complaint as stated in the section above under no. 5, it is being stated that the following should be done to mitigate such problems and to avoid the same in the future. A proper system needs to be setup that retains all customer data. The system shall control whether a discount shall be provided or not and also check if a customer is eligible for extra distribution (Managing for results, 2010). The need for manual intervention in the system is being removed to avoid any error due to human negligence. Summary of Key Points The primary points that have been discussed in the report are being stated herein below: The dip in sales of the enterprise due to the loss of business. The condition of the employees in the Service Team The need for proper recruitment process to hire appropriate staff for the Service Team The need for proper induction training programme for the Service Team employees to keep them updated with the product line of the enterprise (Piercy, Lane, 2009). There is also a need for a data management system and inventory systems for the organisation to keep the details updated and at the same time handle the customer data effectively. There is also a need for quality assurance cell for checking the quality of the products that are being sold by the enterprise. Conclusion This report has outlined the various problems that the organisation/enterprise is facing in the recent times. Based on the background issues that are affecting the sales of the enterprise a basic recommendation is being made through the report to solve the various issues (Goodman, 2009). Although, there is a need to study the issues in much more details for providing a detailed solution, but the solutions provided in the report forms a basic outline of the solutions that needs to implemented for improving the sales of the organisation as well as lifting up the service provided by the Service Team of the organisation. References Award-Winning Customer Service. (2007) (1st ed.). [Place of publication not identified]. Brink, A., Berndt, A. (2004).Customer relationship management customer service(1st ed.). Landsdowne, South Africa: Juta. Choi, S. (2016). Customer Knowledge in Knowledge Management Systems: The Source of Superior Customer Service.World Journal Of Management,7(2), 31-50. https://dx.doi.org/10.21102/wjm.2016.09.72.03 Conlow, R., Watsabaugh, D. (2009).SuperSTAR customer service(1st ed.). [Rochester, N.Y.]: Axzo Press. Customer Value Creation by Customer Knowledge Management. (2013). International Journal ON Advances In Information Sciences And Service Sciences,5(10), 1242-1253. https://dx.doi.org/10.4156/aiss.vol5.issue10.145 Eisingerich, A., Bell, S. (2008). Perceived Service Quality and Customer Trust.Journal Of Service Research,10(3), 256-268. https://dx.doi.org/10.1177/1094670507310769 Fan, Y., Ku, E. (2009). Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing.The Service Industries Journal,30(2), 203-223. https://dx.doi.org/10.1080/02642060802120141 Gale, B. (2014).Managing customer value(1st ed.). [Place of publication not identified]: Free Press. Goodman, G. (2000).Monitoring, measuring, and managing customer service(1st ed.). San Francisco: Jossey-Bass. Goodman, J. (2009).Strategic customer service(1st ed.). New York [etc.]: AMACOM. Managing for results. (2010) (1st ed.). [Washington, D.C.]. Ntti, S., Halinen, A., Hanttu, N. (2006). Customer knowledge transfer and key account management in professional service organizations.International Journal Of Service Industry Management,17(4), 304-319. https://dx.doi.org/10.1108/09564230610680631 Piercy, N., Lane, N. (2009).Strategic customer management(1st ed.). Oxford: Oxford Univ. Press. Wu, C. (2007). The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism serviceThe service encounter prospective.Tourism Management,28(6), 1518-1528. https://dx.doi.org/10.1016/j.tourman.2007.02.002

United Way Essays - Humanitarian Aid, United Way Of America

United Way There are approximately 495,000 taxexempt/nonprofit organizations in the United States (excluding churches) that may receive taxdeductible contributions. ?Of those with incomes above $25,000, roughly 55,000 are classified as human service organizations and another 28,000 are health related (Hodgkinson and Weitzman, 1996).? The term nonprofits refers to these health and human service organizations. ?The types of health and human services that nonprofit organizations provide include housing and residential care, youth development, recreation, services to children and families, employment assistance, crime and delinquency prevention, food and nutrition, and substance abuse and addiction treatment (Hodgkinson and Weitzman, 1996).? However many organizations are much more than just helping the sick and feeding the poor. They help so many people in their time of needed, some through programs and others through services in the committee. There are so many different needs that people had not just the hungry and the sick. Through a vast network of volunteers and community agencies, United Way throughout America help meet the health and human-care needs of million of people every day. United Way's 110 year history is built on the proven effectiveness of local organizations helping people in their own communities. The United Way system includes approximately 1,400 community-based United Way organizations. Each is independent, separately incorporated, and governed by local volunteers. Through a single community-wide campaign, United Way volunteers raise funds to support local agency service providers. In total, voluntary contributions to United Way support approximately 45,000 agencies and chapters, helping millions of people from all walks of life and income groups. Apart from the government, United Way supports the greatest variety of health and human services in the country. In 1997-1998, ?United Way volunteers raised $3.4 billion (Young, Hollister, and Hodgkinson, 1998).? Which was used for human services ranging from disaster relief, emergency food and shelter and crisis intervention to day care, physical rehabilitation and youth development. That was 4.7 percent increase over the $3.2 billion amount raised in 1996. Because of the vast network of volunteers and the simplicity for corporate payroll deduction, administrative expenses for the largest United Way average about 13 percent of all funds raised. This low figure compares favorably with the suggested Better Business Bureau guidelines of up to 35 percent. Each volunteer ensures that every group receiving funds are a non-profit, tax-exempt charity governed by volunteers. Each charity is to submit to an annual, independent financial audit, provide services at a reasonable cost, and maintain a policy of non-discrimination. During United Way's extensive annual citizen-review process, local experienced volunteers assess community needs and determine how to distribute funds so that donors know their money is serving the most pressing community issues and reaching the people who are most in need. How much of the contributions reach community charities? The real advantage of United Way is its ability to raise money for the organizations it funds far less expensively than they ever hope to do. They keep fund-raising costs low, allowing nearly all of your contributions to go directly to community charities. On average, local United Ways nationwide distribute to community charities approximately 85% of the dollars raised compared with only 70% or less for other charities. Last year United Way funded over 45,500 agencies whose programs help people who really need help. They developed programs such as promoting health and preventing diseases. Other strong programs that they developed were for the strengthening of families. They found that today parents have problem caring for a families and having a loving relationship with the children. Last year 25% of all the funds the United Way and the local United Way went to programs to help parents keep on track. To add to the local programs local have the United Way has start, by themselves or with other agencies, many different programs nationwide. Even thou that United Way is thought as a charity they help some many people. And these are some of the nationwide programs that they fund. Since 1983, Congress has appropriated $1.7 billion for the Emergency Food and Shelter National Board Program. The National Board composed of six voluntary agencies (including United Way of America) and the Federal Emergency Management Agency, uses specific selection criteria to award grants to those civil jurisdictions in greatest need

Re Diplock Essays

Re Diplock Essays Re Diplock Essay Re Diplock Essay PART ONE: In Re Diplock, the court held that knowledge did not form the basis for the cause of action and that the recipients conscience was bound by the fact of receipt or in other words personal claim consists of strict liability SOURCE: (Accessory Liability for Breach of Fiduciary Obligation SECTION 3.4 available at lss.unimelb.edu.au/docs/tutorials/2005/equity/Equity3.doc.) PART TWO: At times even a non trustee might attract the liabilities of trusteeship. In Barnes v. Addy , this was elaborated upon and it was held that a breach of trust could make a stranger to a trust liable. These situations are, first, a person may be liable as a trustee de son tort; second, a person is liable if there is assistance with knowledge in a fraudulent and dishonest breach of trust. This is also known as â€Å"knowing assistance†; finally, concomitant to the considerations of notice, equity might make a person liable if that person has received property through breach of trust or what is commonly known as â€Å"knowing receipt†. In this case, the appellant contended that the respondent was liable under knowing assistance and knowing receipt SOURCE: ( Judgments of the Supreme Court of Canada. Gold v. Rosenberg, (1997). 3 S.C.R. 767. available at   http://scc.lexum.umontreal.ca/en/1997/1997rcs3-767/1997rcs3-767.html). PART THREE: â€Å"The lower court had opined that the position of the respondent is that the appellants are liable solely on the basis of objective dishonesty as per Royal Brunei Airlines SDN BHD v Philip Tan Kok Ming, which is analogous with the decision in Agip (Africa) Ltd v Jackson and Cowan de Groot Properties Ltd v Eagle Trust Plc.†

SMALL BUSINESS ASSOCIATION'S WEBSITE - CONTRACT ADMINISTRATION AND Essay

SMALL BUSINESS ASSOCIATION'S WEBSITE - CONTRACT ADMINISTRATION AND MANAGEMENT - Essay Example The SBA loans are according to the nature of business and not the owners. That is, SBA provides loans to the business and not the individual (Business loans and grants ). As an entrepreneur who wants to invest in childcare and housing business, one is able to access several grants from the government. These grants include the small business grant worth $1000 that is available to one who owns or is starting a business, Homeless providers grant that is available for a business that houses homeless people and the transitional housing assistance program grant. These grants could be helpful to begin the business (Business loans and grants ). To venture into the above business, there are four steps to undertake to develop the business plan. The first step is for the owner to know the business. To achieve this step, one should research and read everything available concerning the business. The second step is outlining the purpose intended for the plan. This would act as a guide during constructing the plan. The third step is determining the audience that the business would serve. The idea is to include the customers interest in the plan. Finally, construct the plan (Stanberry

International Business Law Essay Example | Topics and Well Written Essays - 2000 words - 4

International Business Law - Essay Example Most of these laws are based on international treaties and conventions, bilateral trade agreements, bilateral tax agreements, international financial and crimes statues, various forms of economic integration, among others. It is worth noting that most of these laws are geared towards protecting investors, residents of investee countries and relevant governments from fraud, exploitations and other malpractices that can stem from illegal operations. Most laws controlling international business deal with taxation, money laundering, employee rights, the process and system of justice, competition, among others (Goode & McKendrick ,2007). International law may be defined as the body of rules that nations or states recognize as binding upon one another in their mutual relations in areas of investment trade and services. In this area some of the Sources of international law are customs, treaties, and general principles of law, resolutions and declarations of international organizations, doctrines of equity and writings of judges together with legal scholars.A company that wishes to begin operation in Germany can choose between three different legal forms under company which are ; the formation of a permanent establishment or the formation of an independent branch establishment, the formation of a German partnership and the formation of a corporation as the Ultra Educational Software Ltd.’s subsidiary. It is also possible when studying the recent rulings of the European Court of Justice for a company to use corporations from other European Member States with a good example of the English Limited Company which is very popular. It is said that more than 30,000 Limited Companies exist in the republic of Germany. Definitely may be will be exposing itself to a number of legal risks as it embarks on exporting chocolate to Germany. First of all, the company shall

Why I would be successful on Independent Studies ( Home Studies) Essay

Why I would be successful on Independent Studies ( Home Studies) - Essay Example Independent, or home study, requires a person who is able to rely on self-motivation to complete the process. A lazy or defiant person would have difficulty meeting deadlines and completing assignments from home. Knowing the responsibility placed upon me to do my assignments, to take the initiative and to develop my independence as a learner would all combine to make me highly motivated to prove to myself and others that I can complete all work assignments from home, and outside the more structured and controlled classroom. Organization and punctuality are also important in independent study. My skills at organizing, prioritizing, and meeting deadlines would allow me to be successful with independent work. I am aware of deadlines and dates, and work throughout the process to make sure each step is accomplished before the deadline, breaking a larger project down into smaller, more manageable steps along the way. The chief motivator to do this is a passion I would have for developing my skill set in organizing large amounts of information, assignments, readings, and products into my work day, and completing each step or small goal I would have made for myself relative to each assignment. This skill set is essential for success in independent studies, and I have those skills necessary for success. Lastly, structuring a schedule to best fit my daily routine is essential to success in independent study. Procrastination and avoidance would not be an option, as I would make a schedule that best reflects my ability to complete assignments, and would open up the work day to a greater ability to meet independent study deadlines along with family and personal responsibilities I may have. Sticking to that schedule, and even changing it if I see a conflict would help develop in me a habit of seeing a project through to completion, no matter what it takes. Knowing that independent study requires organization, motivation and dedication, I would be highly motivated